MINIMUMS: There is a 72-piece minimum per design on standard screen-printed garments.
TERMS: All orders must be Credit Card or pre paid with certified funds. Terms available for approved clients. Please call for details.
ARTWORK: Artwork will be billed at $125 per hour. All screens and film will remain the property of RTI Brands. Original artwork will be returned to the customer upon request.
ARTWORK SUBMISSION SPECS: Artwork must be submitted in one of these formats: 1) High Resolution (300 dpi) layered Photoshop Document (.psd) at actual print size. 2) Vector files (.eps or .ai) in which all text is converted to outline. 3) If print is strictly one color, a high resolution JPEG at actual print size will be accepted.
CUSTOMER SEPERATIONS: Process separations supplied by the customer will not be accepted. RTI Brands separations are created specifically for garments and other products printed in our production facility.
COMPUTER COMPATIBILITY: RTI Brands is MAC/PC compatible (Photoshop CS3, Adobe Illustrator CS3. We accept email, CD-ROM/DVD-ROM. Please include file and color hard copy of art with disk. Text fonts must be included on disk with artwork.
SAMPLES: Spec Samples are $150 per color. Pre production samples are $50 per color.
STANDARD GARMENT IMPRINT SIZES: Unless Indicated otherwise in writing on your purchase order, we will use the best judgment to determine final size.
MAXIMUM PRINT SIZES:
Full Front / Full Back Adult 14” x 16”
Jumbo Size 19” x 25”
Left/ Right Chest 4” x 3” (suggested max)
Full Front / Full Back Youth 12” x 14”
Pocket 3” x 3.5“
Hat 4” x 2“
Short Sleeve 3” x 4”
Long Sleeve 3” x 13”
Leg (Shorts) 3” x 4”
Leg (sweat pants) 3” x 13”
PRINTING ON ZIPPER PALLETS: Although RTI Brands has the latest equipment necessary for printing on zippered garments; the company must advise its clients that the process is not as consistent as printing on tee shirts.
INCONSISTENCIES: Some inconsistencies may occur in registration and ink coverage. RTI Brands will not be responsible for these inconsistencies when printing across seams and on zippered garments.
CANCELLATIONS: Cancellations made before mockup approval will be subject to a 15% restocking fee. No cancellations will be accepted for approved orders.
SUBCONTRACTING: RTI Brands reserves the right to utilize subcontractors without notice.
APPAREL PRODUCTION TIME: Orders are scheduled on a first come first serve basis, unless guaranteed service is utilized. Ideal production time is 7-15 business days. Ship Date is based upon the receipt of your approved order and approved mock up. Orders over 2500 units may require more time. "Must have" dates can only be guaranteed when utilizing the guaranteed service. Specialty and Jumbo printing are high demand services and are first come first serve in production. Specialty and jumbo printing can extend turnaround time. There is no guaranteed service for specialty and jumbo printing.
COLOR CHANGES: Changes in ink colors are only allowed for every 24 pieces.
JUMBO PRINTING: There is a maximum of 3 colors per design with orders under 288 pieces.
OVER AND UNDER RUNS: Allow 5% for over or under runs.
SPOILAGE: We will not be responsible for spoilage up to 2% for orders over 144 units or 5% for orders less than 144 units on contracted goods. It is HIGHLY RECOMMENDED to order more garments than needed for each size.
SHIPPING: F.O.B. Georgia. UPS ground unless specified otherwise. Changes must be made in writing 24 hours before shipping. There will be a $15 surcharge for “day-of’’ address changes.
Drop Shipments will incur a $5 charge.
Split Shipments will be incur a charge of $10 per location.
RETURNED CHECK: There is a $30.00 returned check fee.
UNPAID INVOICES: Shall an invoice remain delinquent for 90 days we will immediately seek judicial action. There will be a 50% penalty accessed to the unpaid balance along with accrued interest, court fees, and lawyer fees when the claim is filed.
DISCLAIMER: RTI Brands cannot guarantee variances in size/shade/construction of garments and merchandise. RTI Brands reserves the right to change pricing without notice.
REFUNDS AND RERUNS: Any standard order will be granted a Rerun should the order be deemed defective by the RTI Brands Quality Control Department. Refunds will only be granted on Guaranteed Service orders should the date be missed and the goods are no longer desired by the client. Refunds will not be granted on standard custom orders.
CLAIMS & RETURNS: Claims must be made within 72 hours from receipt of merchandise. Please email immediately to make all necessary arrangements.